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Welcome

FAQ

How can I confirm if my signed documents were received?

Welcome Kit / Fingerprint Kit: Due to the high volume of clients, confirming the upload of fingerprints to your file may take up to 4 weeks. If you have a tracking number for your prints, you can use it to verify if we have received them. Our team is working to process them as quickly as possible.

Wet Signature Packet: The estimated arrival time for packages to our office is approximately 2 weeks. Once received, you will receive a text message notifying you that your documents have been registered in our system.

Who can be my interpreter?

Anyone over the age of 14 who can read and understand English can be your interpreter. This includes friends, relatives, coworkers, a Notary Public, except for your spouse or child if you are filing a VAWA application based on them.

How long does it take for the packages to arrive?

In general, the estimated time for this process is 3 to 6 business days, depending on the package type.

What is an interpreter, a beneficiary, and a sponsor?

Interpreter: A person not related to the case or the firm who translates the forms and the declaration sent to the client’s email into the client’s native language.

Beneficiary: This is someone who is a derivative in a VAWA or T Visa case. It may also be the requested person in an I-130 case, but not the main client. These individuals can act as interpreters.

Sponsor: In I-130 cases, the sponsor is the person who provides financial support to the main applicant for the application.

Why am I receiving multiple notifications to sign documents I already signed?

This may happen if our system does not detect the receipt of some documents. If you have already signed them, please call us. We apologize for any inconvenience and appreciate your understanding.

Where should I sign on the package?

You can see how to sign each package in the following links:

Welcome Kit: https://www.youtube.com/watch?v=1wChI8W3xmY

Fingerprint Kit: https://www.youtube.com/watch?v=vz1phaegE4o

Wet Signature Packet: https://www.youtube.com/watch?v=hxth-eFGvx8

How do I sign documents using Hellosign?

Hellosign is an electronic signature platform. To learn how to use it, watch this video: https://smson.online/videotutorial

Do I need to sign the corrected documents?

Yes, please sign the documents and send them back in the blue envelope. We are working on the corrections and will send them to your email. Since shipping takes 4 days, we want to have everything ready to send your package as soon as you approve the corrections, and we receive the signed pages.

How do I correct errors in the information provided in the documents?

Call us during business hours at 1-800-259-5555 or text us at 614-612-0809 for more information about corrections.

What do I do if I have not received the documents?

For more information about the delivery and/or receiving your documents, call us at 1-800-259-5555 or text us at 614-612-0809.

Can I sign using a different name than what is printed on the documents?

No, you must sign all pages with the same name and signature.

Is it safe to travel on AP/Travel Permit right now?

We do not recommend traveling currently, until we can see how the Trump administration is going to treat travel. When Trump was president last time, he did not affect or try to cancel travel permits. And so far, we haven’t seen any direct signs that the administration plans to change this. But, to be cautious, we recommend not traveling at least until a few months into the new administration. This will give us time to monitor the situation, and learn if there are any cases of people having trouble returning and detect any changes in travel policies. Keep eyes on our social media or our travel guidance website for updates. And if you have a family emergency and need to travel, please know that we can’t eliminate risk and that you should follow the guidelines here for T-Visa or here for VAWA.